MEMBER LOGIN


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HELP


WEBSITE HELP TIPS & FAQ

Some of you have a few questions and we hope the tips below will help. If you don’t see an answer to your question here, please feel free to contact us. We will continue to add helpful tips as we go forward, so check back often.

FAQ

 MEMBERSHIP QUESTIONS

Why Do I Need To Login?

  • Members must login to see and enjoy the special members-only information listed under the TTN Community: the Member Directory, the Bulletin Board, Member Blogs, Job Listings, etc.

  • When you login from the home page, you will be taken directly to your Chapter

  • You must be logged in to register and pay for Members-only Events, and to receive Member rates.


What is my password?

If you’ve forgotten your password, go to member Login (top left corner of the home page). Click on “Forgot Username/Password,” and enter your username and hit the Submit button. We will immediately email your username and password to the email address you gave us when you registered.

What is my username?

If you don’t know your username, go to Login (top left corner of the home page). Click on “Forgot Username/Password,” and enter your email address and hit the Submit button. We will immediately email your username and password to the email address you gave us when you registered.

How can I change my password/update my email address or update other information?
Go to the My Account/Update Profile link. You can find it either on the main home page in the Members Log In box, or if you are already logged in, by clicking on My Account, located in the upper left hand corner of any inner website page. Click on Change Password to create a new password. Click on Edit Profile to update your email address or any other information you may wish.

How can I renew my membership?
Go to the Renew My Account/Update Profile link. You can find it either on the main home page in the Members Log In box, or if you are already logged in, by clicking on My Account, located in the upper left hand corner of any inner website page. Click on Edit Profile and choose the Renew Now link, which is located alongside your current expiration date.

Can I still log in if my membership expires?

When a membership expires, a member can still log in, but will get the "Your Membership Must Be Renewed" screen until the membership is renewed.

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EVENTS

Where are the members-only events?
All events are visible on the public website. Those events that are specifically Members Only are marked accordingly. To register, you must log in.

Where can I find list of events outside my local chapter?
Choose the Events header for a list of all National and Chapter Events. You can also go to each local chapter and check their event listings.

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PAYMENT ISSUES

Why doesn’t the website accept my credit card?
It is possible that the wrong type of card is clicked off in the drop down list. Please confirm your choice. If you continue to have difficulties, please contact us for assistance.

Why do I get the following messages?
“You must choose to pay with credit card or send RSVP?”
This means that you did not click into one of the buttons to make your choice, either RSVP or Pay By Credit Card.  (See below)

Why does the website reject my credit card number?
When entering your credit card number, you must place your cursor as far to the left as possible in order to have room for your entire card number. (See below)

How do I get a confirmation for an event?
You will see a confirmation on the screen as soon as you make a reservation or payment. You should print that copy for your records, and also for faster check-in at the venue. If you paid by credit card, you will also receive a payment confirmation via email from the processing bank. (Note: this receipt will NOT list the event.) (See below)

My credit card receipt doesn’t have event on it.
See note above.

Where do I send my check for an event?
To RSVP for an event, click the “Register Online” button. You will find payment requirements and instructions for mailing your check.

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WEBSITE ISSUES

I get a message that says “There is a problem with this website’s certificate.”  What does it mean?  What do I do?
Some of us with older computers or browsers may encounter this screen.  In fact, we have a valid certificate (No. 15659063) and the site is secure. If you encounter that screen, please click on “continue to this Website.”

For instructions on a permanent solution that will eliminate this message on your computer, click here: Security Certificate Instructions. 

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GETTING AROUND THE WEBSITE

Where can I find the Newsletter?
Go to News and Views, and scroll down to Newsletter. The newsletter remains up at all times; the newest version is posted on the 1st day of the month.

Where can I find the news items that I read about in the newsletter?
One of the things you all asked for on the new website was a way to organize information into different categories to make it easier to find.
  • For news about members, go to TTN Community
  • For current news stories, go to News & Views
  • For current TTN stories, go to News & Views
  • For news about what's happening in your chapter, go to Announcements for your chapter.
  • For news about upcoming events, check the Events or Monthly Calendar page for your chapter.

How do I find out what’s happening in my Chapter?
You can log in at the TTN Home page, and you will automatically land on your Chapter’s home page. Or, you can proceed from wherever you are on the site to the Chapters header, then scroll down and click on the name of your chapter.

On the left bar you will find a list of options for your chapter:
  • Announcements
  • Monthly Calendar and  Events
  • Volunteer Programs
  • Committees & Chairs
  • Photo Albums
  • Peer Groups
  • List of Peer Groups
  • Directory
What’s the easiest way to find a member in the directory?
First, you must be logged in to access the Member Directory.

To find a member in your chapter: from within your Chapter’s option menu choose Directory, then use the search box to the left.

To find a member in another chapter: from within that Chapter’s option menu choose Directory, then use the search box to the left.

To find a member whose chapter is unknown: from with the TTN Community option menu, choose Member Directory, then use the search box to the left.

You can search by full name, first name, or last name.

I’m entering the member’s name, but I keep getting the whole list — what’s wrong?
Some people have experienced this problem when entering a name and then clicking on "search." We've found in these cases, if you type the name into the Member Search box and hit 'enter," rather than clicking on search, it will return the member you are looking for.

Can I search by keyword?
Yes. You can also search by a keyword if you want to find someone who has listed a particular skill in her profile. Use the Search box in the top right corner of the website and enter the keyword/name you wish to use for your search.

How do I add my business card?
Login and go to TTN Community. Drop down to Member Business Cards. There you will see an invitation to “Add new posting.” Complete the form with a description of your business and how to reach you (add a photo if you wish) and hit submit to finish.

I know of a great job opening — how do I get it on the website?
Login and go to TTN Community. Drop down to Job Listings. There you will see an invitation to “Submit Job Listing,” which will open an email form. Complete the form with a description of the job (you can also attach a Word document with the full job listing) and hit submit to finish. Alternately, you may post a listing yourselves. (Note: volunteer opportunities should not be posted, but sent via the link.)

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CONTACTING TTN

Who do I contact for information?
Our wonderful staff are listed on the website, along with their job descriptions, contact information, phone numbers, and photos. Go to About TTN and drop down to Key People and then to Staff.  Click here: TTN Staff

Where is TTN’S mailing address and telephone number?
Go to ABOUT TTN and drop down to CONTACT US...In ABOUT TTN you will also find information about our staff.

How do I find contact information for a chapter?
Go to the specific CHAPTER and click on that chapter name for general contact information. To get information on the COMMITTEES AND CHAIRS, drop down to that section, where you will find all contact information for these individuals.

You can also find general TTN contact information there as well.

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