MEMBER LOGIN


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WEBSITE HELP

If you are having trouble using the site, please check out these tips.  If you don’t see an answer to your question here, please submit a support ticket.

FAQ

 MEMBERSHIP/LOGIN QUESTIONS

Who Can Log In?

All members may log in and must do so to see Members-Only content and receive discounts on Event Registrations.

​What is my username?

Your username is the eMail address you signed up with.

What is my password?

Your password is at least 8 characters and must contain at least one from three of these categories:

  • Upper case letters (A, B, C...)
  • Lower case letters (a, b, c...)
  • Numbers (0, 1, 2...)
  • Other characters

Your password came from:

  • If you filled out the "Join" form and submitted it, you supplied your password there.
  • If TTN support staff signed you up, you should have been sent an initial password via email.
  • If you are a member logging in for the first time since November 11, 2016, you will need to supply your old password, and then follow the directions to change it.

What is I forgot my password?

Go to MEMBER LOGIN (top right corner of any page). Under “Forgot Password?” click the "click here" link, and and enter your email address and hit the Submit button. We will immediately email you atemporary password which can be used to login for approximately two hours after it is sent to you. After you successfully login with this password, follow the instructions to set a new password.

NOTE:  If the temporary password doesn't work, please try to type it (not cut and paste) is carefully exactly (paying attention to upper and lower case) as it was sent to you.  If that fails...

If you still can't log in, submit a support ticket.

How can I change my email address (or other information about me)?

After you log in, click the "your account" button in the login box at the top right of any page.  Make any changes and click the "Save" button.

How can I change my password?

After you log in, click the "your account" button in the login box at the top right of any page.  Click the "Change Password" button and follow the instructions.

How can I renew my membership?

As you approach (or pass) your expiration date, the login box at the upper right will provide you with links to renew.  Alternatively, at any time, click the "Your Account" button in the login box and click the left menu item "RENEW MY MEMBERSHIP".

Can I still log in if my membership expires?

When a membership expires, a member can still log in, but will not have any membership privileges until they have a paid renewal.  See previous question for how to renew.  NOTE:  If you renew and choose to send a check, your membership privileges will not go into effect until your check is received and posted to the system.

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EVENTS

Where are the members-only events?

All events are visible on the public website. Those events that are specifically Members Only are marked accordingly. To register, you must log in.  NOTE:  Members MUST login to register for any event!

Where can I find list of events outside my local chapter?

Choose the Events header for a list of all National and Chapter Events. You can also go to each local chapter and check their event listings.

Can I register if I am not a member?

Some events are Members Only.  Others allow non-members.  These are clearly marked.  Some events allow members to bring non members as guests.

An event is Sold Out.  I want to go!  OR I have questions about the event!

Contact the event coordinator.

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PAYMENT ISSUES

Why doesn’t the website accept my credit card?

Please check the information you have submitted, INCLUDING your address and zip code.  If your card is declined and you don't think it should be, submit a ticket with the approximate time of the problem, but do NOT include any credit card information.  We will contact you if we require more information.

Who can see my credit card information?

TTN only saves the information required to document and refund a transaction - the last 4 digits of your card, and the transaction identification codes provided by our card payment service provider (authorize.net).  Other than this information, we NEVER store your credit card information anywhere on our systems (including the name and address supplied on the card).  We do, however, save your problem description in support tickets, so please do NOT include any credit card or personal information there.

I added stuff to my shopping cart.  What happens next?

As in most web sites, you must go to you cart and "check out".  You can access your carts by clicking the shopping cart icon at the top of the page, or in the "Your account" section.

I renewed my mebership, and said I would pay by check, but it still says "Expired".

You will not be able to use your membership privileges until your check has been received and posted to the system.  This can take up to 5 days after we receive your check.  If you need to accelerate the process, see below.

I just joined, and said I would pay by check, but I can't log in.

You will not be able to use your membership privileges until your check has been received and posted to the system.  This can take up to 5 days after we receive your check.  If you need to accelerate the process, see below.

I signed up for an event, and said I would pay by check, but when I go to "My Events" it still shows me as "unpaid".

Your event will not be marked as paid, until your check has been received and posted to the system.  This can take up to 5 days after we receive your check.  If you need to accelerate the process, see below.

I said I would pay be check, but I would like to pay by card instead.

Non-members will need to submit a support ticket.  For members:  Click the shopping cart button at the top of the page.  You will see one (or more) tabs "Order...will be Confirmed on Receipt of Payment".  Click that tab, and the button marked "Pay with Card Instead".

I said I would pay by check.  Who do I send it to?

The Transition Network
505 Eighth Avenue, Suite 1212
New York, NY 10018

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IF YOU ARE HAVING DIFFICULTY USING THIS SITE: Please fill in (or correct) the form below and click "Help!" This will help us help you with problems on this web site. Please fill in the information. When you click he "Help!" button, you will be taken to another site. Simply click the "Send via Email" button and then return to the TTN site.


First Name:*
Last Name:*
Email Address:*
Problem:
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Please describe your problem. Do NOT include credit card or password data here.
Description:*
ONLY provide your password if you are having difficulty logging in!
Password:


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