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FREQUENTLY ASKED QUESTIONS


MEMBERSHIP

What is my password?
If you’ve forgotten your password, go to MEMBER LOGIN (box located at top right corner of home page).  Click on “Forgot password?” enter your e-mail address in the space provided and click on the “Submit” button.  Within 15 minutes, the National office will send you an e-mail containing a temporary password that MUST be used within TWO (2) hours of the time you entered the request.  Please follow the instructions contained in that e-mail.  Using the temporary password will allow you to access “Your Account” where you may record a new password. Please remember to make note of what you have chosen!

What is my username?
Your “username” is your e-mail address.

How can I change my password/update my email address or update other information?
 Go to the My Account/Update Profile link. You can find it either on the main home page in the Members Log In box, or if you are already logged in, by clicking on My Account, located in the upper right hand corner of any inner website page. Click on Change Password to create a new password. Click on Edit Profile to update your email address or any other information you may wish.
When changing an email address a member needs to inform the communication chair of the change in addition to changing it on the TTN profile page.
 
How may I renew my membership prior to its expiration date?
Log on to the website, click on “Go To Your Account” in the gold box in the upper right-hand corner of any webpage.  When you are in “My Account” click on “Renew My Membership” in the left sidebar.  From that page you can choose whether to pay online with your credit card (preferred) or download a registration/renewal form to pay by check through the mail.
 
May I still log on to the website if my membership has expired?
If your membership has expired, your username and password may not be recognized when you attempt to log on to the website.  Please contact info@thetransitionnetwork.org to request assistance in the renewal process of your expired membership.  A representative of the National office will contact you with instructions.  
 
If I want to mail in my National dues, where should I send my check?
Send your check to:
 
The Transition Network
  505 Eighth Avenue, Suite 1212
     New York, NY  10018 
   

 
Why doesn’t the website accept my credit card?
It is possible that you have entered your credit card account number incorrectly.  If after confirming the validity of your card and re-entering the account numbers you continue to have difficulty, please contact the National office info@thetransitionnetwork.org for assistance.

PEER GROUPS
 
What is a Peer Group?
 There are two types of Peer Groups:
 
Transition Peer Groups (TPGs) are small groups of women who meet on a regular basis (usually monthly) to discuss topics that range from career transitions to changing family relationships to the benefits and challenges of aging.  Members share their personal perspectives and listen as others articulate their views.  These Groups provide opportunities for connection, new friendships and mutually supportive exploration.  The Groups’ intention is for women to share and learn from each other.  While the Groups are meant to create a supportive environment, they are neither support nor therapy groups and cannot substitute for professional help when a member is confronting a personal crisis.
 Special Interest Groups (SIGs) are member-driven which means that any member who wants to start a Group can do that.  SIGs are topic or activity-focused and bring together members who share similar interests.  Special Interest Groups are as varied as the members who think them up.  Some examples include book clubs, travel groups, Canasta, Mahjong or other games, dining out, theatre/movies, walking/hiking, gourmet cooking, crafts, golf, day trips, etc.

CONNECT NOW

Connect Now is a free, three-hour event, open to members and guests, held twice a year (Spring and Fall) at conveniently located venues through Long Island’s Nassau and Suffolk Counties.  Through short presentations from Committee and Program Chairs, guests are introduced to The Transition Network’s purpose, as well as the Chapter’s offerings and are encouraged to join.  All members are then free to mingle and speak with representatives of existing groups and are given an opportunity to join them or start the process of creating new ones.
 
NEW MEMBER TEAS
 

A monthly New Member Tea is a two-plus hour orientation provided by Membership Services Committee volunteers who rotate hosting them in their homes.  It is free and by e-mail invitation only.  It familiarizes new members with the ways in which they may participate in TTN by defining Chapter-sponsored events and programs, transition peer groups, special interest groups, volunteer opportunities, the health and wellness council, and Chapter committees.  It serves as an informal opportunity for new members to share backgrounds and expectations, gain insight, and clarify misconceptions in addition to perhaps meeting up with an old friend or two.  It also serves as an opportunity to form new groups.


MEMBERS ONLY

 How do I find TTN members in my village, hamlet, town or city?
First you must log onto the TTN website with your Username and Password.  Go to the top of the screen and click on “Members Only”.  Then click on “Member Directory” located on the left side of the screen.  Fill in the section “Find a member by city, state:”, click “Search” and you will see a list of all TTN Long Island Chapter members with their contact information who reside in your neighborhood.  With this information you may reach out to organize carpooling to Chapter events or arrange informal, “get-to-know-you” meetings to discover mutual interests that may just lead to the formation of a Transition Peer or Special Interest Group.  If nothing appears after clicking “Search” that means you, for the time being, are the ONLY TTN member living in your neighborhood.
 

EVENTS

How do I pay for and get a confirmation for an event?
You will see a confirmation on the screen when you make a reservation and payment on line. You should print that copy for your records and for faster check-in at the venue. If you paid by credit card, you will also receive a payment confirmation via email from the processing bank. (Note: this receipt will NOT list the event.) No online registration will be accepted without payment.

 All payments are non-refundable and must be made in advance. Payment will not be taken at the door.
Please bring your receipt to the event and if transferring registration, please bring the original receipt.
 

 How do I avoid being closed out of a chapter event?

Because Chapter events are very popular with our members, reservations must be taken on a first come, first serve basis.  Many of the venues where the events take place have a limited capacity, and restaurants especially, impose a maximum number of attendees.  It is recommended that you RSVP immediately to meet the deadline for registration.

E-BLAST REMINDER 

--Comes only from administrator or facilitator of an SIG group
--Used only when a minimum is needed for a discounted price and the SIG is not able to get the      
   required number
--Request sent ready to print
SIG events are always MEMBERS ONLY

­­GETTING AROUND THE WEBSITE

How do I find out what’s happening in my Chapter?
Go to the chapter site.
On the left bar you will find a list of options for your chapter:
  • Announcements
  • Monthly Calendar and  Events
  • Volunteer Programs
  • Committees & Chairs
  • Photo Albums
  • Special Interest Groups
  • List of FAQs
  • Directory
  • Newsletter